Refund Policy

1Free Trial Class

Every new student receives one (1) complimentary 30-minute trial class. No payment is collected before the trial. If you decide not to continue after the trial, no charges apply.

2Monthly Subscription Refunds

Course fees are billed monthly in advance. You may request a refund of the most recent monthly payment subject to the conditions below:

Eligibility

• Refund requests must be submitted in writing within 7 days of the billing date
• The refund will be pro-rated based on the number of classes already attended in that billing period
• No refund is offered for classes you did not attend without giving us at least 12 hours' notice
• Refunds are not available after the seventh (7th) day of the billing period or for previous billing cycles

3Cancellation

You may cancel your subscription at any time from your account or by emailing darsequran35@gmail.com. Cancellation stops future billing immediately; classes already paid for in the current cycle remain available until the cycle ends.

4Class Rescheduling

If you cannot attend a scheduled class, please notify your teacher at least 12 hours in advance through the dashboard or WhatsApp. Rescheduled classes are credited automatically and do not require a refund. Classes missed without notice cannot be rescheduled or refunded.

5Teacher-Side Cancellations

If we cancel a class on our side for any reason (teacher illness, technical fault on our infrastructure, etc.), the class will be rescheduled at no cost or, if you prefer, the equivalent fee will be credited to your next invoice.

6How to Request a Refund

Send an email to darsequran35@gmail.com from the address on your account, including:

Required details

• Your full name and student ID
• The date of the payment you would like refunded
• A brief reason for the request

7Refund Processing Time

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or card issuer.

8Non-Refundable Items

The following are non-refundable under any circumstances:

Non-refundable

• Classes already delivered and attended
• Subscription periods that have fully elapsed
• Charges resulting from a student's repeated failure to attend without notice

9Disputes

If you disagree with a refund decision, please reply to the refund team's email within 7 days and we will escalate the matter to academy management for a final review.